How long will it take for my items to arrive?
For standard, in-stock orders, our warehouse team strives to ship purchases made Monday - Friday within 2 days. For Standard Ground shipments, most orders are delivered within 5-7 business days.
Which shipping carriers do you use?
We ship with FedEx and USPS. If you have any questions about how your item will be shipped, please email our Customer Care team at firstname.lastname@example.org
How do you calculate your shipping and handling charges?
We offer free standard shipping on all orders.
As closely as possible, the rates we charge for shipping and handling at checkout are an accurate reflection of the rates that we incur from our shipping partners to safely package and deliver your order, and ensure that it meets the highest expectations. If you have any questions or concerns about how shipping and handling fees are calculated on your order, our customer care team will be happy to assist you. Please feel free to contact us at email@example.com. We are available to assist you Monday through Friday from 8:30 am to 5:00 pm CST.
Can I save on shipping by picking up at your fulfillment center?
We regret that, due to liability issues, we cannot offer local pick-up from our fulfillment center at this time.
What is the return policy for online purchases?
We take great pride in the quality and craftsmanship of each and every Elise & James Home product. If you are not fully delighted with your purchase, you may return the item(s) within 30 days of receiving the order, minus original shipping costs.
Proof of purchase is required for all returns and exchanges. To initiate a return, please send an email to firstname.lastname@example.org please include your order number, reason for return. Please also include the word "return" in the subject line.
Please note, you will be responsible for return shipping costs.
How long does my refund take?
Refunds are generally processed within 1-2 weeks of your returned merchandise arriving back at our fulfillment center and being inspected.
How will I be refunded?
Your refund will be issued back in the original form of payment. If you are returning a gift, an electronic credit can be issued. Please email email@example.com for more information.
Shipping and handling charges are non-refundable, unless the item received is damaged, defective or incorrect. Taxes charged are refunded in accordance with state and local laws.
What if I don't see my refund?
If you haven't received a refund yet, be sure to contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank, there is often some processing time before a refund is posted. If you still have not received your refund, we'll be happy to help. Send us an email at firstname.lastname@example.org.
How do I cancel my order completely?
To cancel your order please email us at email@example.com.
How will I receive confirmation on my order being placed?
Once items have been ordered, a confirmation page will show a summary of your transaction. You may choose to print this for your records. An email version of this summary will be sent promptly, provided we have an accurate email address. You will receive a subsequent email when your product ships, including tracking information (if available).
What if an item is on back-order?
We strive to maintain inventory on all product. However, if an item is on backorder, you will see a back-order message in your shopping cart with the expected in-stock date. Occasionally, if we have had unexpectedly high demand for an item, we may sell out before the back-order message displays. If this is the case, you will be notified via email as to the status of that particular item.
How do I ship to an address other than my billing address?
Simply enter the desired destination on the shipping information page at checkout.
Will I receive all the items in my order at the same time?
We ship your items as they are available. If all of the items on your order are in-stock and ready to ship, you will receive them at the same time. If an item is backordered or delayed, it will ship separately, at no extra charge and you will be notified of this change, and expected ship date.
Do you ship overseas?
We ship only within the 48 Contiguous US States. We regret that we do not ship to Alaska, Hawaii or outside of the United States at this time.
Why are orders shipped to some states taxed?
Elise & James Home maintains facilities in Texas, New York and California. Our physical presence in these states requires us to collect sales tax on behalf of those states. State laws require sales tax to be collected according to the address where the merchandise is shipped.
When is my credit card charged?
When you place your order online, we will perform an authorization on your credit card to verify that the funds are available. This authorization may place a temporary hold on the funds while your order is being processed. The funds are withdrawn from your account once the shipment of your order is confirmed. If an order that you placed is subsequently cancelled and not shipped, any funds which were being held due to this credit card authorization should be made available to you again within 2-5 days, depending on your bank’s policies.
Please note that if you have a backordered item which has not shipped within a week of the original order placement date, we may need to re-authorize your credit card prior to the shipment of that item once it is returned to stock, to verify that the funds are still available. If your credit card is declined or has expired, we will contact you to update your payment information. We allow 10 business days with a correction or alternate payment method, we regret we will have to cancel your order.
Which forms of payment do you accept?
We accept Visa, MasterCard, American Express, Discover
Is my credit card information secure?
Yes, our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Shopify's data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.
For more insight, you may also want to read Shopify's Terms of Service and Privacy Statement:
Does Elise & James Home home offer gift cards?
We do not offer gift cards at this time.
Will the actual product vary from what I see on your website?
We make every effort and do our best to display as accurately as possible the colors and images of our products that appear on our online store. We cannot, however, guarantee that your computer monitor's display of any color will be accurate.
How do I wash my bed linens?
All merchandise has a care label and/or washing instructions attached. Please refer to these instructions or to the specific item's product page on our website. Most, but not all, bedding and textiles are machine washable. Therefore, it is important to refer to the specific product details for the most accurate care instructions.
How do I clean my pillow?
All pillows have a care label for cleaning attached. Please refer to these instructions or to the specific item product page on our website. Most, but not all, pillows are spot clean only. Therefore, it is important to refer to the specific product details for the most accurate care instructions.
What if I have questions about your products?
Need further details? We' d love to chat! Simply send an email to firstname.lastname@example.org between the hours of 8:30 am – 5 pm CST
How do I change my mailing or email address?
You can change your preferences by sending us an email at email@example.com
Will you share my mailing address with others?
No, we keep all mailing addresses private.
Will you share my email address with others?
No, we keep all email addresses private.
How do I unsubscribe from your email list?
Follow the unsubscribe link at the bottom of the page (We sure will miss you. And, would love to see you come back!)