PRODUCTS
Where are your products made?
We search for domestic based mills that embody the characteristics of affordability, comfort, and wrinkle free luxury. We choose the best fibers and yarns to create woven goods with character and distinction. Elise and James Home goods, unless otherwise indicated, are created, printed and custom sewn with pride and care in North Texas.
How do I care for my Elise and James Home products?
Each item has specific care instructions listed under the product descriptions on the website. In addition, all our merchandise is sewn with individual care labels. If you are unsure, feel free to email a picture or name of the item to customercare@eliseandjameshome.com
Will the actual product vary from what I see on your website?
We make every effort and do our best to display as accurately as possible the colors and images of our products that appear on our online store. We cannot, however, guarantee that your computer or mobile device display color will be accurate.
Does Elise & James Home home offer gift cards?
We do not offer gift cards at this time.
What if I have questions about your products?
Need further details? We' d love to chat! Simply send an email to customercare@eliseandjameshome.com between the hours of 8:30 am – 5 pm CST
Logistics:
How will I receive confirmation of my order being placed?
Once items have been ordered, a confirmation page will show a summary of your transaction. You may choose to print this for your records. An email version of this summary will be sent promptly, provided we have an accurate email address. You will receive a subsequent email when your product ships, including tracking information (if available).
How long will it take for my items to arrive?
Beginning April 1, 2022: Due to overwhelming demand for standard, in-stock orders, our warehouse team strives to ship purchases within 10 business days. If you are interested in next day shipping, please email us with your order number at customercare@eliseandjameshome.com.
Its been over 10 days since I placed my order and it has not arrived?
Sometimes delays can happen. If you think your order has been delayed, please email our Customer Care team with your order number at customercare@eliseandjameshome.com
Which shipping carriers do you use?
We ship with FedEx and USPS. If you have any questions about how your item will be shipped, please email our Customer Care team at customercare@eliseandjameshome.com
What are your shipping and handling charges?
We offer free standard shipping on all orders. If you are interested in next day shipping, please email us with your order number at customercare@eliseandjameshome.com.
What is the return policy for online purchases?
We take great pride in the quality and craftsmanship of each and every Elise & James Home product. For unused items, if you are not fully delighted with your purchase, you may return the item(s) within 30 days of receiving the order.
Proof of purchase is required for all returns and exchanges. To initiate a return, please send an email to customercare@eliseandjameshome.com please include your order number, reason for return. Please also include the word "return" in the subject line.
Please note, you will be responsible for return shipping costs.
How long does my refund take?
Refunds are generally processed within 1-2 weeks of your returned merchandise arriving back at our fulfillment center and being inspected.
How will I be refunded?
Your refund will be issued back in the original form of payment. If you are returning a gift, an electronic credit can be issued. Please email customercare@eliseandjameshome.com for more information.
Shipping and handling charges are non-refundable, unless the item received is damaged, defective or incorrect. Taxes charged are refunded in accordance with state and local laws.
What if I don't see my refund?
If you haven't received a refund yet, be sure to contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank, there is often some processing time before a refund is posted. If you still have not received your refund, we'll be happy to help. Send us an email at customercare@eliseandjameshome.com.
How do I cancel my order completely?
To cancel your order please email us at customercare@eliseandjameshome.com.
What if an item is on back-order?
We strive to maintain inventory on all product. However, if an item is on backorder, you will see a back-order message in your shopping cart with the expected in-stock date or we will send you a separate email regarding delayed status. Occasionally, if we have had unexpectedly high demand for an item, we may sell out before the back-order message displays. If this is the case, you will be notified via email as to the status of that particular item.
How do I ship to an address other than my billing address?
Simply enter the desired destination on the shipping information page at checkout.
Will I receive all the items in my order at the same time?
We ship your items as they are available. If all of the items on your order are in-stock and ready to ship, you will receive them at the same time. If an item is backordered or delayed, it will ship separately, at no extra charge and you will be notified of this change, and expected ship date.
Do you ship overseas?
We ship only within the 48 Contiguous US States. We regret that we do not ship to Alaska, Hawaii or outside of the United States at this time.
Why are orders shipped to some states taxed?
Elise & James Home maintains facilities in Texas. State laws require sales tax to be collected according to the address where the merchandise is shipped.
When is my credit card charged?
Payment is taken when order is placed. If an order that you placed is subsequently cancelled and not shipped, any funds which were being held due to this credit card authorization should be made available to you again within 3-5 days, depending on your bank’s policies.
If your credit card is declined or has expired, we will contact you to update your payment information. We allow 10 business days with a correction or alternate payment method, we regret we will have to cancel your order.
Which forms of payment do you accept?
We accept Visa, MasterCard, American Express, and Discover.
Is my credit card information secure?
Yes, our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Shopify's data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.
For more insight, you may also want to read Shopify's Terms of Service and Privacy Statement:
http://www.shopify.com/legal/terms
http://www.shopify.com/legal/privacy
How do I change my mailing or email address?
You can change your preferences by sending us an email at customercare@eliseandjameshome.com
Will you share my mailing address with others?
No, we keep all mailing addresses private.